Terms and conditions

1. Previous

These dispositions define the general terms and conditions of the Contract for the Delayflight24 commercial property service, which is based on the legality in France.

2. Agreement

When the Customer signs the authorization document, the Customer automatically accepts these terms and conditions.

An agreement will only be established if Delayflight24 agrees to process the customer's claim. Delayflight24 has the right to waive handling of any complaint for any reason. In case of waiver, Delayflight24 will notify the customer.
By establishing an agreement with Delayflight24, you ensure that you are authorized and have the legal capacity to establish the agreement.
You warrant that the claim has not been sold to a third party and that there is no pending or anticipated legal dispute between you and the Company on the same matter. Once the authorization document has been signed, the customer will not be able to hire third parties to continue the claim or assign the case to third parties. Any existing agreement or sale, if applicable, must be canceled before the entitlement form or authorization document is signed.
If you receive a direct payment or any other compensation from the affected airline after formalizing your authorization document, you must notify Delayflight24 immediately. Such payments are considered compensation for the flight accident. Once the transfer of rights form or authorization document has been signed, the customer will be obliged to cease any negotiation with the airline and direct any communication from the airline to Delayflight24 in order to achieve the best possible result.

The contract ends:

When compensation was accepted by Delayflight24,it received payment from the airline from Delayflight24 and transferred to the customer after deducting the applicable fares.
When Delayflight24 states that it would make no sense to continue the complaint after analyzing the feasibility of the case and warns the customer that the complaint will not continue.

3. Description of the service

Delayflight24 will handle the extrajudicial and judicial claim in order to obtain financial compensation for the customer in accordance with the regulations applicable to the air transport of passengers and baggage.

Flight data and information must be sent to Delayflight24 via the website, email, telephone or other compatible electronic or software solutions. When you receive your request, Delayflight24 will verify the profitability of your claim.

In order to proceed successfully with the customer's claim, Delayflight24 requires the authorization document or the mandate signed by the customer, which can be sent through the website, email or postal service. Once the authorization is complete, Delayflight24 will file a complaint against the airline as soon as possible and will take care of the entire process. Delayflight24 will attempt to reach a satisfactory agreement for the customer based on their experience, but if within a reasonable period of time he does not receive a response from the airline or the airline's response is unsatisfactory, he will pass the file to one of his lawyers for legal action. If a legal representative is appointed to initiate legal action, the customer will allow Delayflight24 to grant access to all data provided to Delayflight24 and allow the legal representative to transfer information about the procedure to Delayflight24. If additional documentation is required, such as delegation, affidavit, authorization, transfer of rights or any other court-relevant documentation, the customer agrees to sign and pay for such additional documentation. If the contracted legal representative concludes that there is little chance of success, the customer will be informed and Delayflight24 will not proceed to the claim. In the event that Delayflight24 or the contracted legal representative takes legal action to process the claim, Delayflight24 will cover all costs arising from such proceedingins in case of loss of litigation. If the dispute is won or an agreement is reached between the airline and Delayflight24, Delayflight24 will charge the agreed fares.

The customer endorses Delayflight24 so that he can accept any proposal offered by the airline or its representatives. Therefore, the customer authorizes Delayflight24 to accept or reject any offer based on their experience.

4. Fee and commission

Delayflight24 will take care of the customer's claim for free. If Delayflight24 obtains compensation, you will pay, after deducting a commission of 25% of the amount obtained plus VAT. In addition, if the customer receives credit directly from the airline or the Court, it is feared to inform Delayflight24 and pay the agreed taxes. If the customer does not disclose the amount received and Delayflight24 has filed a claim that he has had to withdraw, the agreed commission will be charged. If the claim is cancelled on the basis of the client (express request, duplication of claims, not attendance of the hearing or negligence), Delayflight24 will pay Delayflight24 the amount of the services provided, worth 50 euros until the file is delivered to one of the lawyers and in the agreed committee for the filing of the application by the court. The legal process is considered to have begun from the time Delayflight24 filed the complaint on behalf of the customer. In most cases, there will be no need to hold a hearing, so there will be no charges from the prosecutor or notary. A hearing will only be required if the air carrier or judge requests a hearing. In this sense, the client undertakes to appear at the hearing and/or to grant power to lawsuits or "apud act". If, for any reason, the client is unable to participate, Delayflight24 may represent the client through the Attorney, with charges paid by the client. Such representation can be "apud act" (the client must go to court, at no additional charge) or for proxy, at a cost of 35 euros, VAT. The customer's unjustified inability to appear at the hearing entitles Delayflight24 to claim its taxes based on the amount requested. In the event of a judgment in which, in addition to the payment of the requested amount, the company is ordered to pay interest and procedural fees, the client assigns to Delayflight24 the decision to settle them and the credit generated in his favour. Conversely, if the claim is unsuccessful and the company had to pay for it, Delayflight24 would be charged so that the customer would not charge an additional financial costs. At the time of signing the authorization document and/or mandate, the customer undertakes to assume the costs of the claim, as well as the agreed costs, even if any compensation offered by the airline is accepted, with or without Delayflight24 and/or against his opinion. If the customer provides insufficient or incorrect information necessary to pay compensation, Delayflight24 is entitled to deduct the external costs imposed in addition to the agreed rate. If, after subsequent reminders and reasonable efforts by Delayflight24 to contact the customer, he or she is not responding or does not provide the information necessary to pay the agreed portion of the compensation, Delayflight24 shall have the right to reserve the portion of the compensation that would otherwise have been transferred to the customer. From the moment the airline or court has made payment of the compensation to the customer, Delayflight24 will no longer be responsible for:

Checks, prepaid debit cards, credit cards or the like.
No effect arising from the customer that provides incorrect bank information or address, including, but not limited to, compensation paid to an incorrect recipient. Therefore, if the compensation was paid to another recipient in error from the customer, Delayflight24 is not required to actively claim it.

No interest may be required during the period between the time the payment enters the company's coffers at the time it is paid to the customer's account. Delayflight24 reserves the right to hold interest recovered from the airline. No default invoice will be provided for the service provided and fees charged, but can be requested and sent by email. Delayflight24 shall not be liable for any compensation, damage or similar amount, if there is an impediment to transferring paymentto the customer due to an eventbeyond its control, including, but not limited to strike, closure, labor dispute, force majeure, warfare, disturbances, social disturbances, intentional damage, compliance with a government law or order, regulation, regulation or guidelines, accident, plant or machinery failure, fires, floods or storms.

5. Data protection

Delayflight24 will use the personal data provided by the customer only for the purpose of dealing with the complaint in accordance with EU law, in particular With Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in the field of the processing of personal data and the free movement of such data and the related rules of application. The customer gives his explicit approval to Delayflight24 for the processing of the data provided and its use as part of the contractual relationship. Delayflight24 will only transfer personal data to third parties under the following conditions:

if it is for a purpose directly related to the original purpose for which the data was collected;
If necessary for the preparation, negotiation and execution of a contract with the client;
If necessary due to a legal, administrative or judicial obligation;
whether necessary for the verification or protection of a right in matters of judicial proceedings;

6. Customer information and data

The client must provide all the data and information necessary for the service to run successfully. The customer ensuresthat the data and information provided to him is correct, complete and truthful. You agree to maintain Delayflight24 in all respects for any third party complaint, for incorrect customer communication, data provision or fraudulent conduct.

In case of incorrect data and information or fraudulent behavior, Delayflight24 reserves the right to terminate the contract with immediate effect. If the contract is terminated under this paragraph, the customer shall not be entitled to compensation. Written documents used for the complete handling of the claim (both outside the court and in court) are the property of Delayflight24. Therefore, Delayflight24 reserves the right to deliver them to the customer. The customer will be kept informed of the status of their complaint whenever they request it.

7. Withdrawal policy

The customer has a period of 14 days to exercise his right of withdrawal without any cost. In order to exercise your right to withdraw consent, the customer must unequivocally declare that he wishes to cancel the claim. Communication should be addressed by e-mail to [email protected]. The Customer may not revoke the acceptance of the contract if the carrier has informed Delayflight24 of the acceptance of the claim, as in that case the requested service would have been completed.

8. Final provisions

Delayflight24 is authorized to modify these Terms and Conditions, fees and set additional terms at any time without notice. However, changes that have a negative effect on the client do not apply to the client unless they are accepted. Laws apply to these Terms and Conditions, the authorization document and the agreement between Delayflight24 and the customer. Any dispute will be resolved in court. If any provision of these Terms and Conditions is or becomes void, illegal or unenforceable, this does not affect the validity of the remaining provisions. The full text of these Terms and Conditions and the authorization document have been written in several languages, in case of disagreement the official one is in french.