Data protection and cookies

1. Processing of personal data

In accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (below the "GDPR"), we inform you that the personal data and information we provide when filling in any electronic form available on our website will be embedded in a personal data file owned by Delayflight24. The purpose of the processing is to enforce the claim request. If all questions are not answered, Delayflight24 reserves the right not to process incomplete requests. Delayflight24 undertakes to provide the following services: (i) legal advice in air transport; (ii) the out-of-court and judicial handling of claims.

2. Data communications to third parties

To comply with your claim request, it may be necessary for the data to be communicated by Delayflight24 to a third party, always with the user's consent.

3. Security measures

Delayflight24 adopts the security levels required by the GDPR that are appropriate to the nature of the data being processed at any time, applying appropriate technical and organizational measures, such as data verification and encryption processes. Despite the above, technical security is not impregnable and there may be malicious actions by third parties, although Delayflight24 takes all measures to prevent such actions.

4. User rights

You can exercise your rights of access, rectification, portability, cancellation and opposition in legal terms, and you must send a notice by mail to the Legal Department Delayflight24, XXX in both cases with your name, surname and copy of your ID.

5. Political cookies

Our website web Delayflight24.com uses the technology "cookies" with the purpose is collect information by the website. We inform you that we may use cookies in order to facilitate your navigation on the Website, distinguish it from other users, provide a better user experience and identify problems to improve our website. In this way, in case of acceptance, we will use cookies that contain information about your preferences to personalize our website. This cookie policy is intended to inform you clearly and accurately about the cookies used on our website (the "Cookie Policy"). In accordance with the provisions of Article 22.2 LSSI, Delayflight24 will only use data storage and retrieval devices ("cookies") when consent the user in accordance with the browser pop-up window when the user logs in to the Portal for the first time and in the other terms and conditions specified in the cookie policy. For example, when you use the Delayflight24 website, you may collectcertain information, such as browser type, access date, and device ID.

6. Cookies

A cookie is a file that is downloaded to your device (personal or mobile computer) in order to store data that can be updated and retrieved by the agency responsible for its installation. The information obtained through cookies may include the date and time of visits to the website, the views of the page, the temperatureor visit and the sites visited by the media before and after our access.

7. Types of cookies used on the website

Our website uses its own and third-party cookies. Own cookies are those that are sent to your computer and managed exclusively by us to improve the functioning of the Website. The information obtained is used to improve the quality of our service and user experience. These cookies remain in the wserbrother for a period of time, allowing just to recognize you as a regular visitor on the Website and adapt the content to provide you with content that suits your preferences. Third-party cookies are a tool that allows us to analyze the interaction of users with our website.

8. Consent

By browsing our website, you are allowing the use of cookies described above, for the reported deadlines and under the conditions described in this Cookie Policy.

9. Withdraw my consent

If you wish to withdraw your consent to the Cookies Policy, you can delete cookies from your device at any time by accessing your browser settings.

10. Disable and block cookies

In any case, we inform you that since cookies are not necessary for the use of our Website, you can block or disable themusing your brotherwser settings that allow you to refuse the installation of all or some cookies. Almost all browsers allow you to report the presence of cookies or reject them automatically. If you refuse to use our website, even if your use of some of its services may be limited and therefore your experience on our website will be less satisfactory.

11. Changes in cookie policy

We reserve the option to update the Cookies Policy of our Website, so we recommend that you consult this policy each time you attendand our Website in order to be duly informed about how and why we use cookies.